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ITIL-4-Foundation Valid Dumps Questions - Reliable Exam ITIL-4-Foundation Pass4sure

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ITIL 4 Foundation Exam Sample Questions (Q78-Q83):

NEW QUESTION # 78
Which guiding principle discourages 'silo activity'?

A. Keep it simple and practical
B. Start where you are
C. Focus on value
D. Collaborate and promote visibility

Answer: D

NEW QUESTION # 79
Which of the following statements about change authorization is CORRECT?

A. Every time a standard change is requested a change authority is assigned
B. The change type and model is the basis for assigning the change authority
C. Ensuring that changes are authorized after their deployment is done by the change authority
D. The technician making an emergency change can authorize such changes

Answer: B

Explanation:
The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1. Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2. The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:
A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.
An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2. An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.
Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 39; ITIL 4 Practice Guide: Change Enablement, page 7.

NEW QUESTION # 80
What is a definition of a service improvement plan (SIP)?

A. An input from financial management for IT services to service level management, detailing the budget plan
B. A formal plan to implement improvements to a customer's business processes
C. An input from availability management to service level management, detailing the service design plan
D. A formal plan to implement improvements to a service or process

Answer: D

NEW QUESTION # 81
What is described by the service value system?

A. How to apply the systems approach of the guiding principle think and work holistically
B. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
C. Services based on one or more products, designed to address needs of a target consumer group
D. How all the components and activities of the organization work together as a system to enable value creation

Answer: D

NEW QUESTION # 82
What ensures that service providers and service consumers continue to create value together?

A. Service offerings
B. Service level management
C. Service relationship management
D. Service consumption

Answer: C

Explanation:
Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page
16; ITIL 4 Practice Guide: Service Relationship Management, page 7.

NEW QUESTION # 83
......

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