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SAP Certified Associate - Organizational Change Management Sample Questions (Q61-Q66):

NEW QUESTION # 61
What are the special characteristics of SAP's organizational change management framework? Note: There are
3 correct answers to this question.

A. It is targeted at fostering fast and sustainable user adoption
B. It supports an agile way of working
C. It is only suitable for large-scale, complex cloud deployments
D. It contains activities that help to enhance system performance
E. It is aligned with the SAP Activate implementation methodology

Answer: A,B,E

Explanation:
SAP's OCM framework is designed to support cloud implementations effectively. Option A is correct because it supports agility-e.g., iterative planning and adjustments (like refining communication post-wave) mirror SAP Activate's flexible approach, adapting to project shifts. Option B is correct as it's tightly aligned with SAP Activate, mapping OCM activities (e.g., stakeholder analysis in Prepare) to its phases, ensuring seamless integration with technical delivery. Option E is correct because fostering fast, sustainable adoption- e.g., through enablement and adoption metrics in Run-is the framework's core goal, ensuring users embrace the system long-term, not just at go-live.
Option C is incorrect-it's versatile, not limited to large-scale projects; small or mid-size implementations also benefit from its principles. Option D is incorrect; enhancing systemperformance is a technical task (e.g., IT optimization), not OCM's focus, which is people-centric. SAP OCM's unique blend of agility, methodology alignment, and adoption focus sets it apart.
"SAP's OCM framework is agile, aligned with SAP Activate, and targets fast, sustainable user adoption to maximize cloud implementation success" (SAP OCM Framework, Key Characteristics).

NEW QUESTION # 62
Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.

A. The enablement content development
B. The learning needs analysis for the project team
C. The enablement strategy
D. The learning needs analysis for the business users

Answer: B,C

Explanation:
The Prepare phase in SAP Activate sets up enablement foundations. Option A is correct because the learning needs analysis (LNA) for the project team-e.g., assessing if consultants need S/4HANA skills-ensures implementers are ready before design, critical for early success. Option C is correct as the enablement strategy (e.g., "train key users first") defines the approach, aligning with project goals-e.g., planning phased training before go-live.
Option B is incorrect-content development (e.g., tutorials) occurs in Realize, once processes are defined.
Option D is incorrect; business user LNA follows in Explore/Realize, after impacts are clearer-Prepare focuses on the team. SAP OCM prioritizes early team readiness and strategy.
"In Prepare, perform the learning needs analysis for the project team and develop the enablement strategy to establish a strong enablement foundation" (SAP Activate, Prepare Phase Enablement).

NEW QUESTION # 63
What are typical roles for managing and executing enablement activities in an SAP project? Note: There are 3 correct answers to this question.

A. Test manager for validating the enablement content
B. Process owner for creating and delivering enablement content
C. Enablement lead for overseeing all enablement activities
D. Content developer and trainer for creating and delivering enablement activities
E. Enablement administrator for managing the enablement logistics

Answer: C,D,E

Explanation:
Enablement in SAP projects involves specific roles to ensure effective training. Option A is correct because the enablement administrator handles logistics (e.g., scheduling, tools). Option B is correct as content developers and trainers create and deliver materials. Option E is correct because the enablement lead oversees the strategy and execution. Option C is incorrect-process owners provide input but don't typically create or deliver content. Option D is incorrect; test managers validate systems, not enablement content.
Extract from SAP OCM Concepts: SAP Activate's enablement workstream defines roles like administrator, trainer, and lead for effective learning (SAP Enablement Framework).

NEW QUESTION # 64
How does working with personas help to convey stakeholder-specific messages in cloud projects?

A. Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content
B. Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy
C. Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions
D. Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy

Answer: B

Explanation:
Personas in SAP OCM are fictional profiles representing stakeholder groups (e.g., "Finance UserAnna") to tailor communication. Option A is correct because personas mirroring demographics (e.g., age, role) and attitudes (e.g., skeptical) resonate emotionally with users, who see themselves in the persona. This empathy shifts focus from dry facts (e.g., "new system features") to feelings (e.g., "how it helps me"), enhancing message impact. For example, a persona like "Manager Mike, 45, cautious but open" can address fears while highlighting benefits, making communication relatable.
Option B is incorrect-opinion leader resemblance might build trust, but unconscious perception isn't the primary mechanism; identification is. Option C is incorrect; innovators/visionaries may inspire, but triggering reflection isn't the core purpose-adoption is. Option D is incorrect; personas aren't experts for facts-they' re tools for emotional connection, not technical credibility. SAP OCM uses personas to humanize communication.
"Personas reflecting stakeholder demographics and attitudes enable emotional messaging, fostering empathy and identification to drive adoption" (SAP OCM Framework, Persona Development).

NEW QUESTION # 65
An SAP cloud project is supported by an external change management advisor and an internal change manager in a delivery role. How would you assign the responsibilities? Note: There are 3 correct answers to this question.

A. The internal change manager executes change management tasks, such as change communication activities.
B. The internal change manager ensures that an ongoing change management know-how transfer is established.
C. The external change manager provides the change management approach and delivers "best practice" tools and templates.
D. The external change manager develops the overall plans and concepts for change management in the project.
E. The external change manager takes over the holistic responsibility for the change management support of the project.

Answer: A,B,C

Explanation:
In SAP projects, external advisors bring expertise, while internal managers operationalize it. Option A is correct because the internal change manager, embedded in the organization, ensures knowledge transfer for sustainability. Option C is correct as the internal manager executes tasks (e.g., communication) due to their proximity to stakeholders. Option E is correct because the external advisor provides strategic approaches and tools (e.g., templates from SAP Activate), leveraging their expertise. Option B is incorrect-developing plans is collaborative, not solely external. Option D is incorrect; holistic responsibility is shared, not fully outsourced. This division balances external best practices with internal execution.
"External advisors provide best-practice approaches and tools, while internal change managers execute activities and ensure knowledge transfer for long-term capability" (SAP Activate Methodology, Change Management Roles and Responsibilities).

NEW QUESTION # 66
......

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Pass Guaranteed Quiz 2025 Perfect C-OCM-2503: Valid SAP Certified Associate - Organizational Change Management Exam Experience

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SAP Certified Associate - Organizational Change Management Sample Questions (Q61-Q66):

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